Advanced Smart Call Routing
Shree P M Agency performs smart call routing where the caller chooses certain options in the IVR and the call gets routed to the right department. Another form of smart call routing is when the software identifies the caller and routes the call to the concerned department. The software would be able to identify the caller based on the information that is stored in our database for example customer ID or case number.
Smart Call Routing helps to increase customer satisfaction and over all call efficiency. It is really simple to set up the configuration and rules of routing and can be modified according to the growing change within the organization. Advantage of Advanced Smart Call Routing:
- Customer Service
- Effective Resource Management
- Cost Effective
- Flexible